At Lireen, we strive to ensure your complete satisfaction with every purchase. Please read our refund and return policy carefully before making a purchase:
1. Order Cancellation:
Once an order is placed, it cannot be canceled as we commence processing immediately to ensure prompt delivery. Therefore, we advise customers to carefully select the correct size, design, and color when placing their order.
2. Variation in Color or Design:
Returns and refunds are not possible in the event of slight variations in color or design of the product delivered. We make every effort to accurately depict our products, but variations may occur due to factors such as screen resolution or lighting conditions.
3. Proof of Defect:
To be eligible for a return or refund, the customer must provide proof of any defect in the product through an unboxing video. This video must clearly demonstrate the issue with the product upon receipt.
4. Customer Responsibility:
If, upon verification, we determine that the defect is incurred due to any actions or omissions on the part of the customer, we will not be responsible for refunding the amounts paid.
5. Refusal of Returns:
We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify. This includes but is not limited to products that show signs of wear and tear, damage caused by the customer, or products not returned in their original packaging.
Please note that our refund and return policy is subject to change without prior notice. We encourage customers to review this policy periodically.
If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at info@lireen.com.
Thank you for shopping with Lireen. We appreciate your support.